Frequently Asked Questions
We typically ship all orders within 2-4 business days. We will ship your order within 24-48 hours if you choose Expedited Processing at checkout, depending on when the orders are placed.
handle and deliver the item once it enters your country.
We ship all orders from our USA factory. Some international packages may be delayed due to delays in customs or routing as a result of Covid-19. USA - Within 2-5 business days
Canada - Within 4-10 business days
Western Europe—within 2-5 business days
Australia/NZ—Within 5-12 business days
Rest of the World—Within 5-15 business days
For the most recent information regarding how Covid-19 is affecting delivery, visit the website of your local mail carrier.
Please email us at: support@capzgifts.com, quoting your order number from the confirmation email/SMS message. We'll assist in finding your order. Alternatively, you can also Live Chat by clicking on the bubble at the bottom right-hand corner of our site.
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.
Changes to EU customs regulations mean you may be charged sales tax (VAT) upon delivery of your order. Refer to your country's tax authority for guidance on what fees are due on items shipped from the USA.
If fees are charged by customs, they are payable by the recipient.
Shipping insurance is offered at checkout. It's provided by Bring The Love and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team. Please note - shipping insurance is non-refundable once your order has shipped.
We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.
If you wish to cancel, please get in touch with our support team and let them know why you want to do so.
Please contact our support team for any items that arrived damaged or defective or if the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not send items back to us without first obtaining authorization from support.
We hope you'll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 60-day returns policy from the date of purchase.
Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Insurance and shipping are non-refundable.
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of lifelike renderings instead of photos to show how the item will look.
It's possible you may have an item that is showing a defect; please take a few photos and send them to our support team for review, along with your order ID.